Contact
Get in Touch with OriVibeGems
We are here to help! Whether you have questions about our gemstone and crystal collections, need help tracking an order, or want advice on selecting the perfect piece, our team is always ready to assist you.
How to Reach Us:
- Email: support@orivibegems.com (Recommended)
- WhatsApp / Phone: +44 7756 695003
- Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
- Response Time: We aim to respond to all inquiries within 24 to 48 business hours.
Quick Tips for Faster Support:
- If you are asking about an existing order, please include your Order Number (e.g., #1001) and the email address used at checkout.
- For questions about shipping timelines and return requests, please check our [Shipping Policy] and [Refund Policy].
You can also send us a message directly using the contact form below.