Shipping policy

Last updated: September 11, 2025

At OriVibeGems, we work with multiple fulfillment centers to provide efficient and reliable shipping to customers around the world. Depending on your location and product availability, your order may be shipped from the fulfillment center best suited to your destination.

1. Order Processing

All orders are carefully prepared and processed within 1–2 business days after payment has been successfully received.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders are not normally processed on weekends or public holidays.

2. Shipping Time

Our estimated delivery time is:

7–14 business days

Delivery times may vary depending on your destination, local carrier operations, customs procedures, weather, and other circumstances beyond our control.

The estimated delivery time begins after your order has been processed and shipped.

3. Shipping From Multiple Fulfillment Centers

To provide faster and more efficient delivery, we may fulfill orders from different warehouses or fulfillment centers based on:

  • Product availability
  • Your shipping destination
  • Inventory levels
  • The most efficient available shipping route

If your order contains multiple products, items may occasionally be shipped separately from different fulfillment centers. If this happens, you may receive more than one tracking number.

4. Tracking Your Order

Once your order has been shipped, tracking information will be provided by email when available.

Please allow 1–3 business days for tracking information to become active after shipment.

If your tracking information has not updated for several days, please contact our customer support team and we will be happy to assist you.

5. Customs & Import Duties

For international orders, local customs duties, taxes, or import fees may apply depending on the destination country.

Any customs duties, import taxes, or other local charges that may be imposed by your country's customs authority are the responsibility of the customer unless otherwise stated at checkout.

6. Delivery Delays

While we do our best to ensure timely delivery, occasional delays may occur due to:

  • Customs inspections
  • Local carrier delays
  • Severe weather
  • Holidays and peak seasons
  • Incorrect or incomplete shipping information
  • Other circumstances outside our control

If your order has exceeded the estimated delivery timeframe, please contact us so that we can assist you in checking the shipment status.

7. Incorrect Shipping Information

Please make sure that your shipping address and contact information are correct before completing your order.

If you notice an error in your shipping information, please contact us as soon as possible at:

Email: support@orivibegems.com
Website: orivibegems.com
Phone/WhatsApp: +44 7756 695003

Once an order has been shipped, we may not be able to change the delivery address.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

OriVibeGems
Email: support@orivibegems.com
Website: orivibegems.com
Phone/WhatsApp: +44 7756 695003

We are happy to help with any questions regarding your order and delivery.