Return Policy
Last Updated: September 11, 2026
We want you to be satisfied with your purchase from OriVibeGems.
If you have an issue with your order, please contact us at support@orivibegems.com.
1. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging when applicable
We will review the issue and provide an appropriate solution.
Depending on the circumstances, we may offer:
- A replacement
- A partial refund
- A full refund
- Another appropriate resolution
2. Change of Mind
For eligible non-customized products, return requests may be accepted within 30 days of delivery, provided the item is unused, unworn, and in its original condition and packaging.
The customer may be responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
3. Customized Products
Because customized products are made specifically according to customer-provided information, customized or personalized products may not be eligible for return or refund due to change of mind or incorrect customer preferences, except where required by applicable law or where the product is defective or we made an error.
Before production, customers are responsible for ensuring that any customization information they provide is accurate.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
- Customized or personalized items
- Items that have been used or worn
- Items damaged after delivery due to customer handling
- Items missing original packaging
- Products specifically identified as final sale
This does not affect any mandatory consumer rights applicable to your purchase.
5. Refunds
Once an approved return or refund has been processed, the refund will normally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
6. Return Shipping
If an item is defective, damaged during delivery, or incorrectly sent by us, we will review the situation and determine an appropriate solution.
For returns due to change of mind, the customer may be responsible for return shipping costs.
7. Contact Us
Before sending any return, please contact us first.
Email: support@orivibegems.com
Website: orivibegems.com
Phone/WhatsApp: +44 7756 695003